Sales and Shipping terms
At Black Diamonds Hair Ltd. our primary clientele consists of wholesale trade partners as well as hairdressers.
- You are expected to apply our products strictly per the instructions. Failure to adhere to these instructions absolves us of liability for any resulting outcomes.
- To open your account with us, we require completing and signing all necessary forms, including credit card or banking forms. Verification of bank or commercial references may take up to three to five business days for processing, and not all applications will be approved.
- Should your credit card payment be declined, this will cause a delay in shipping. We cannot be held responsible for any shipping errors or delays arising from your inaccurate or outdated information. Once an order is in processing, we are unable to modify any order details.
- All orders are dispatched from our facility in Ho Chi Minh City. While we offer same-day shipping as an option, we cannot guarantee it. If a shipment is not dispatched on the same day, we bear no responsibility for any associated shipping credits or upgrades.
- Third-party shipping services, including UPS and FedEx, are not guaranteed by us. Although we may assist in addressing delays or issues with these services, we do not accept responsibility for them. All orders are insured for the shipment’s value through the third-party service provider.
- Upon processing your order, you will receive an email notification. A second email, which may include a tracking number if applicable, will be sent when your order is shipped.
- Any use of our trademarks or intellectual property for commercial purposes requires our prior written consent.
- Please be aware that these Sales and Shipping Terms are subject to change at our discretion. Modifications to these terms may encompass various elements, including but not limited to periodic promotions related to shipping costs.